Data Deletion

Buddy Assist is operated by Skill Seeds Enterprise Limited. You can ask us to delete your data at any time, and you do not need an account or a support ticket to do it. There are three routes, described below. All of them are free.

1. Remove Buddy Assist from Facebook, Instagram or WhatsApp

This is the fastest route if what you want removed is a connected messaging account.

• Facebook: go to Settings & Privacy → Settings → Apps and Websites, find Buddy Assist, and choose Remove.
• Instagram: go to Settings → Website Permissions → Apps and Websites, find Buddy Assist, and choose Remove.
• WhatsApp Business: in Meta Business Settings → Business Integrations, find Buddy Assist and choose Remove.

Meta notifies us the moment you do this. We immediately revoke and erase everything we hold for that connection and issue a confirmation code. Meta shows you that code along with a link back to this page, where you can enter it to confirm the deletion completed.

2. Disconnect the channel inside Buddy Assist

If you have a Buddy Assist account, open your project, go to Channels, and press Disconnecton the channel you want removed. This performs the same deletion as route 1 — access is revoked on Meta's side and the stored credentials are erased — and takes effect immediately.

3. Email us to delete your whole account

To have your Buddy Assist account and everything in it deleted, email [email protected] from the address on the account, with the subject Data deletion request. We will confirm by reply and tell you when the deletion is complete. If you would like an export of your data first, say so in the same email and we will send it before deleting anything.

What gets deleted

When a connected Facebook, Instagram or WhatsApp account is removed, we delete:

• the access tokens and Page access tokens issued to us for that account;
• the Page ID and Page name, the Instagram account ID and username, and the WhatsApp phone number ID, business account ID, display number and verified name;
• the Meta app-scoped user ID recorded against the connection, and the timestamp of when it was connected.

We also unsubscribe from the Page on Meta's side and release the WhatsApp number, so no further messages reach us even before you take any other action.

When you ask us to delete your whole account, we additionally delete your profile and organisation details, the documents and data sources you connected, the search index built from them, your conversation and message history across every channel, and the leads, tickets and analytics events derived from those conversations.

How long it takes

• Connected Meta accounts (routes 1 and 2): immediately — the deletion happens as part of handling the request, normally within seconds.
• Full account deletion (route 3): within 30 days of your request, and usually far sooner.

What we keep, and why

We keep a minimal record of the deletion request itself — the confirmation code, the app-scoped identifier the request arrived with, when it was made and completed, and which kinds of connection were cleared. Without it this page could not answer your confirmation code. It contains no message content and no account credentials.

We also keep records we are legally required to keep, such as billing and tax records, for as long as the law requires and no longer.

Checking on a request

If you have a confirmation code, open this page with the code in the address — for example https://buddyassist.io/data-deletion?code=YOUR_CODE — and the status will be shown at the top of the page. The link Meta gives you already has the code in it.

Questions

Email [email protected]. For the full picture of what we collect and why, see our Privacy Policy.